Xfinity Forwarding Options

This is a cheat sheet for Xfinity or Comcast customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your Xfinity phone—whether it’s general call forwarding, no answer, or when busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.

Unconditional Call Forwarding:

1. Lift the receiver on your phone and listen for the dial tone, then press *72.
2. Enter the 10-digit number provided to you by your answering service.
3. Call forwarding will be activated once you hear the activation code.

No Answer Call Forwarding:

1. Lift the receiver on your phone and listen for the dial tone, then press *92.
2. Enter the 10-digit number provided to you by your answering service.
3. Call forwarding will be activated once you hear the activation code.

Busy Call Forwarding:

1. Lift the receiver on your phone and listen for the dial tone, then press *90.
2. Enter the 10-digit number provided to you by your answering service.
3. Call forwarding will be activated once you hear the activation code.

Selective Call Forwarding:

1. Lift the receiver on your phone and listen for the dial tone, then press *63.
2. Enter the specific 10-digit number you’d like to forward.
3. Call forwarding will be activated once you hear the activation code.

Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.

Turn Off Call Forwarding

Unconditional Call Forwarding

1. Lift the receiver on your business phone and listen for a dial tone, then press *73—do not add your forwarding number for this process
2. Wait for a confirmation tone to approve the call forwarding deactivation.
3. End the call and your call forwarding will be turned off.

No Answer Call Forwarding

1. Lift the receiver on your business phone and listen for a dial tone, then press *93—do not add your forwarding number for this process
2. Wait for a confirmation tone to approve the call forwarding deactivation.
3. End the call and your call forwarding will be turned off.

Busy Call Forwarding

1. Lift the receiver on your business phone and listen for a dial tone, then press *91—do not add your forwarding number for this process
2. Wait for a confirmation tone to approve the call forwarding deactivation.
3. End the call and your call forwarding will be turned off.

Selective Call Forwarding

1. Lift the receiver on your business phone and listen for a dial tone, then press *83—do not add your forwarding number for this process
2. Press 3 to turn off the feature.
3. Wait for a confirmation tone to approve the call forwarding deactivation and then end the call and your call forwarding will be turned off.

Xfinity Call Forwarding FAQs

1. Can I Forward Text Messages Along with Calls Using Xfinity?

Xfinity call forwarding typically applies to voice calls only. Text message forwarding is not a standard feature of Xfinity’s call forwarding service. If you need to forward text messages, you might need to explore third-party apps or services that offer this functionality.

2. Is Call Forwarding Available When Traveling Internationally?

Call forwarding should work internationally as long as you forward your calls before leaving the U.S. However, forwarding calls to an international number may incur additional charges. It’s advisable to check with Xfinity for specific international call forwarding policies and rates.

3. How Does Call Forwarding Affect My Voicemail?

When you activate call forwarding, calls are redirected to the number you’ve specified, bypassing your Xfinity voicemail. If you want unanswered calls to go to voicemail, you should use “No Answer Call Forwarding” (*92) instead of unconditional call forwarding (*72).

For other troubleshooting concerns, like reporting call blocking errors, visit the Xfinity website.