This is a cheat sheet for Xfinity or Comcast customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your Xfinity phone—whether it’s general call forwarding, no answer, or when busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.
Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.
Unconditional Call Forwarding
No Answer Call Forwarding
Busy Call Forwarding
Selective Call Forwarding
Xfinity call forwarding typically applies to voice calls only. Text message forwarding is not a standard feature of Xfinity’s call forwarding service. If you need to forward text messages, you might need to explore third-party apps or services that offer this functionality.
Call forwarding should work internationally as long as you forward your calls before leaving the U.S. However, forwarding calls to an international number may incur additional charges. It’s advisable to check with Xfinity for specific international call forwarding policies and rates.
When you activate call forwarding, calls are redirected to the number you’ve specified, bypassing your Xfinity voicemail. If you want unanswered calls to go to voicemail, you should use “No Answer Call Forwarding” (*92) instead of unconditional call forwarding (*72).
For other troubleshooting concerns, like reporting call blocking errors, visit the Xfinity website.