This is a cheat sheet for Verizon customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your Verizon phone—whether it’s general call forwarding, no answer, and busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.
Selective call forwarding can only be set up online.
*You can also set up selective call forwarding according to a schedule by choosing “Forward Calls According to a Schedule” and entering start/end dates and times.
Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.
To turn off any type of Call Forwarding with Verizon, including unconditional, no answer, busy, and selective call forwarding, the process is the same. You simply dial *73 from your mobile phone. Upon doing this, you’ll hear a confirmation tone or message, which might resemble a busy signal, indicating that Call Forwarding has been successfully deactivated. This universal code simplifies the management of various call forwarding settings on your Verizon phone.
There are specific restrictions on the numbers to which you can forward calls using Verizon’s service:
These limitations ensure that call forwarding is used within the operational and legal boundaries set by Verizon and aligns with telecommunications regulations.
Verizon’s Call Forwarding service does not forward text messages. When you activate Call Forwarding, it only redirects incoming phone calls to another designated number. Text messages received on your mobile phone will remain there and are not forwarded. However, if you want to access your texts remotely, Verizon offers a service called Verizon Messages (Message+), which allows you to read and reply to your text messages online.
For other troubleshooting concerns, like phone specific issues, visit the Verizon website.
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