Vonage Call Forwarding Instructions

Unconditional Call Forwarding:

1. Lift the receiver on your business phone and Dial *72 once you hear the dial tone.
2. Enter the 10-digit number you want to forward calls.
3. Press 1 to confirm and call forwarding will be activated once you hear the confirmation tone.

Additionally, you can set up call forwarding in your Online Account or directly from your Vonage phone. To set up or edit call forwarding from your Online Account:

1. Sign in to your Online Account or Vonage Enterprise Portal.
2. Click the Summary tab and under My Numbers, click a phone number, if applicable.
3. Go to Features & Settings and click Calling Features.
4. Go to Call Forwarding and click Edit.
5. Select the number of seconds you want your Vonage phone to ring before forwarding.
6. Enter the phone number where you want to forward calls.
7. Click Save to turn on Call Forwarding.

No Answer Call Forwarding:

1. Sign in to your Online Account or Vonage Enterprise Portal.
2. Click the Summary tab and under My Numbers, click a phone number, if applicable.
3. Go to Features & Settings and click Calling Features.
4. Go to Call Forwarding and click Edit.
5. Here, you will select the number of seconds you want your Vonage phone to ring before the call is forwarded.
6. Enter the phone number where you want to forward calls.
7. Click Save to activate the setting.

Busy Call Forwarding:

1. Sign into your Vonage account, either the Online Account for residential users or the Vonage Enterprise Portal for enterprise users.
2. For residential users: Navigate to Features & Settings, then click on Calling Features. Go to Call Forwarding and click Edit. You can then enter the phone number where you want to forward calls and save your settings​​.
3. For enterprise users: Go to Voice Settings > General in the Vonage Enterprise Portal. Here, you can enable or disable various call forwarding options, including the busy call forwarding feature.

Selective Call Forwarding:

1. Sign in to your Online Account or Vonage Enterprise Portal.
2. Click the Summary tab and under My Numbers, click a phone number, if applicable.
3. Go to Features & Settings and click Calling Features.
4. Go to Call Forwarding and click Edit.
5. Here, you will select the number of seconds you want your Vonage phone to ring before the call is forwarded.
6. Enter the phone number where you want to forward calls.
7. Click Save to activate the setting.

Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.

Turn Off Call Forwarding

1. Lift the receiver and wait for a dial tone.
2. Dial *73 on your phone—do not add your forwarding number for this process.
3. Once you hear the confirmation tone, end the call and your call forwarding will be turned off.

…or follow the instructions for online deactivation:

Using Your Online Account (For Residential Users):

1. Sign in to your Vonage Online Account.
2. Click the Summary tab and select a phone number, if applicable.
3. Navigate to Features & Settings and then click Calling Features.
4. Go to Call Forwarding and click Edit to toggle the feature OFF​​.

Using the Vonage Business Cloud or Enterprise Portal (For Business Users):

1. For business users, you can manage call forwarding options through the Vonage Business Cloud or Enterprise Portal.
2. In these portals, you can enable or disable call forwarding options such as Always, Busy, No Answer, and others as per your requirements.

Vonage Call Forwarding FAQs

1. Can Call Forwarding and SimulRing Be Used Simultaneously?

No, Call Forwarding and SimulRing cannot be turned on at the same time. Activating one of these features will automatically deactivate the other. This is an important consideration for users who might want to use both features for different purposes.

2. Can Calls Be Forwarded to Both Mobile and Landline Numbers with Enhanced Call Forwarding?

Yes, Enhanced Call Forwarding allows calls to be forwarded to any landline or mobile phone number. However, it’s important to note that calls forwarded to numbers in countries outside of your calling plan will be charged at Vonage’s low per-minute rates. Additionally, callers will not be aware that their call has been forwarded, as this information is only known to the user.

3. How Do I Turn Enhanced Call Forwarding On and Off When I’m Away from the Office?

Managing Enhanced Call Forwarding remotely is straightforward. If you have internet access, you can log in to your Vonage Online Account to manage your Call Forwarding settings. Additionally, you can learn how to turn this feature on and off using your telephone keypad.* This flexibility allows you to control your call forwarding settings from virtually anywhere, ensuring you can always manage how your calls are handled regardless of your location.

*Commonly, the specific code to turn off Enhanced Call Forwarding is *73 (as it’s often used to deactivate standard call forwarding). However, if *73 doesn’t work or if you’re unsure, it’s best to refer to your Vonage documentation or contact their customer support for the exact instructions to disable Enhanced Call Forwarding.

For other troubleshooting concerns, like network compatibility, visit the Vonage website.