Let’s face it—Dental emergencies don’t always happen during business hours, or when it is convenient. But that doesn’t have to be a problem when you have a dedicated dentist emergency answering service on your team.
Even though it can be quiet after-hours at a dental office, there’s always the risk that your patients could have an accident and need emergency care. Manning the phones for the dentist’s office yourself can be mentally stressful and emotionally taxing, especially if you never get to relax or have any “off” time. Besides, a dentist should be focusing on patients and delivering care, not about answering the phone.
A dental after hours answering service can remedy this problem for you, taking those calls on your behalf, handling the common questions that come in and route any emergencies to your cell phone if need be. In this way, a dental after hours answering service can act as an extension of your business, and that is how you should think of it. Whatever you need, in whatever workflow you typically prefer, a dental phone answering service can make sure this integrity and workflow are met, and your customers are heard.
When it comes to dentistry, communication is key. Your customers might have a lot of questions, whether about a procedure or even just to make sure they are scheduling appointments accurately. Additionally, you, or your team of office professionals and staff, need to be able to communicate effectively to the customers and patients, making sure they understand what is going on, regardless of whether they are coming in for a routine cleaning or something more serious.
But this type of communication doesn’t always happen in person, and there are many situations where a patient might call the dentist office, with a question or an emergency, and a dental office answering service can make sure that no call (and no emergency!) slips through the cracks.
Having a bilingual dentist office answering service prepares you for any customer and any question. It makes sure that your customers are heard and feel comfortable asking the questions that pertain to them specifically. And if anything, a customer needs to feel comfortable when speaking about a medical situation, no matter how serious it might be.
For these reasons and more, consider answering services for your dental office. Make your customers know you care and make them feel comfortable reaching out.
Beyond easing the workflow and making sure no bit of communication falls by the wayside, an answering service for a dental office can save you money over a full-time receptionist as well. Additionally, having a dedicated dentist phone answering service can help to prevent the professional burnout that comes from never being able to leave your work at work. Overall, having an emergency dentist answering service can ease your mind and allow you to relax, which makes you less stressed, less burned out, and healthier overall.
As an industry leader for over four decades, we know what it takes to help your business better serve your customers and improve telephone answering support.
Courteous, competent, and cost-effective trained live operators.
Conveniently access your messages from a computer or mobile device.
Retrieve the verbatim contents of any conversation.
We make sure you never miss a call and your patients don’t miss you.
Answering Service Care is the team member that never gets tired, never needs a break and will always be available for your patients, giving you an opportunity to relax away from the office. Our 24/7 dentist answering service is designed for dental professionals and their staff just like yours.
Unlike a cold, unfeeling computerized voicemail system, human operators at a dentist answering service can empathize with and reassure your callers that their problems are being taken seriously. When the human touch matters, nothing else will do.
And this is why a dentist answering service is a lot more than just a glorified after-hours operator. It is an ear for your customers to communicate with, and feel heard. Above all, being heard is one of the most important factors for a patient, and one of the most advantageous services a dentist can provide.
Appointment setting is a common service available through a dentist answering service. Using tools that easily integrate with the ones you’re already using, we can help schedule patient appointments or completely take over that job for you. Since we’ll share a calendar in real-time, you don’t have to worry about accidental double-bookings or patients falling through the cracks.
Even in a dental office, there are times when the telephone just won’t stop ringing. Putting patients on hold so you can deal with the droves of callers can result in poor customer service and frustrated patients. Instead of risking alienating your patients, let your dentist answering service handle your call overflow. Don’t resort to putting everyone on hold, just let the overflow calls roll over to your answering service where callers will be serviced right away.
In many areas of the United States it’s vital that you speak and service clients whose first language isn’t English. Your dentist answering service understands your community may have special communication needs, so we provide Spanish-speaking operators on request to service callers who are more comfortable using their native tongue.
Our clients stay with us because we meet their needs and exceed their expectations. No obligation, no hard sell.
When you are ready, we can get you up and running in one day. Easy and efficient!
We believe in empowering our clients to manage their services in the most user-friendly way possible.
15 years and we are not moving !!
We love Answering Service Care We have been using them for over 15 years and never had an issue. If we have any questions, they answer us as quickly as possible. They are open to suggestions and will do whatever they can to help us. In this world of quick changing employees, it is once to know we have someone we can count on.
What a great team
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
As a customer for 10+ years
As a customer for 10+ years I am very satisfied with the service I've receive; however, I've had to have conversations with management to iron out some issues relating to length of time before the phone is answered. Hopefully the matter is resolved.
This business is surrounded by many…
This business is surrounded by many long term caring people with state of the art advanced technology.
Florida (Headquarters)
441 S State Rd 7, Suite 2
Margate, FL 33068
New Jersey
1 AAA Dr, Suite 103
Hamilton Township, NJ 08691
North Carolina
2933 Sunset Ave, Suite E
Rocky Mount, NC 27804
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