When you’re looking for a business partner to handle your phone traffic, it’s vital to choose a HIPAA medical answering service to protect both your practice and your patients.
Answering services that aren’t HIPAA-compliant may save a lot of money up front, but they can cost medical offices tens of thousands of dollars in the long run when patient health information is mishandled.
As an industry leader for over four decades, we know what it takes to help your healthcare practice better serve patients and improve patient outcomes with better telephone answering support.
We’re fully compliant with HIPAA, giving you peace of mind with patient privacy.
Receive your messages securely and in compliance with HIPAA laws.
Never miss an appointment – or an opportunity for an appointment.
We make sure you never miss a call and your patients don’t miss you…
Searching for a business partner to help with your callers can be a challenging process, especially if you run a medical office.
There’s a lot to consider, but one thing you may not have thought about yet is HIPAA compliance. Since your future telephone operators will be handling patient health information, it’s vital that you choose a HIPAA “business associate” medical answering service that actually follows HIPAA to the letter of the law. A little bit of prevention can insulate your practice against costly fines and loss of patient confidence.
Answering Service Care is a HIPAA medical answering service that’s fully compliant with the most recent rules and regulations regarding patients and their personal health information.
Plain faxes, emails and SMS simply won’t do for HIPAA, since it’s too easy to intercept these forms of communication. Because of this, we’ve developed a proprietary messaging tool that allows you to receive encrypted messages from patients that protects their PHI from the moment it’s entered into the system until you choose to delete the message from your inbox.
One of the most important elements of maintaining good HIPAA compliance is ensuring that our people understand the laws well. That’s why we invest so heavily in training our team in every change in HIPAA and HITECH guidelines as they happen. Our information is always up to date because we know how much it matters.
Our people should always be learning, but so should our computers. After all, they all have weaknesses that can be exploited. We keep our software patched and up to date and our firewalls running optimally to ensure that hackers can’t get into information that should otherwise remain private.
With so much focus on digital security, many companies forget about the physical. When it comes to HIPAA, it’s still vital to have locked doors for rooms and cabinets that contain HIPAA information and important that we shred any paperwork that might contain PHI. We do this and more, carefully limiting who goes into rooms where medical information is handled.
Our clients stay with us because we meet their needs and exceed their expectations. No obligation, no hard sell.
When you are ready, we can get you up and running in one day. Easy and efficient!
We believe in empowering our clients to manage their services in the most user-friendly way possible.
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thank You!!
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
We love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind. Additionally, when there have been mistakes or service issues, ASC has responded promptly!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.
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