Whether you’re offering basic counseling or a full complement of psychiatry services, privacy and availability should be your top priorities. A professional mental health answering service will expand your patients’ access without exposing them to unneeded health information risks.
Mental health services are vital to the success of many happy, healthy and fully functioning members of the community, but it’s also important that patients have secure access to their providers at all hours of the day or night. After all, crisis can strike anyone at any time. That’s where a mental health answering service comes in. With the tools and training to protect patient data and the compassion to give your callers the gentle care they need when they call, a mental health answering service can be an ideal complement to your mental health practice.
Answering Service Care keeps technology updates and constant training at the top of our list of priorities for offerings like our mental health answering service. Instead of trying to undercut the competition with the cheapest rates you’ve ever seen, we give you the best service you can find anywhere for your dollar, and that’s what really matters for a mental health answering service, after all.
As an industry leader for over four decades, we know what it takes to help your practice better serve your patients and improve telephone answering support with care and professionalism.
We’re fully compliant with HIPAA, giving you peace of mind with patient privacy.
Receive your messages securely and in compliance with HIPAA laws.
Never miss an appointment – or an opportunity for an appointment.
Our bilingual operators are fluent and the best in the business.
Although every answering service offers message relay, not every service offers a HIPAA-compliant message relay suitable for a mental health answering service. Your patients’ data is important, so we take every precaution to keep it safe from the moment we answer the phone through the message delivery. We’re constantly updating our systems to remain HIPAA-compliant and training our operators in the newest HIPAA regulations so you never have to worry about the security of the messages coming from your mental health answering service.
It’s not uncommon for your patients to call in to make or change an appointment, so it only makes sense that your mental health answering service should offer appointment scheduling. With our system, you won’t have to worry that we’ll accidentally double-book any of your doctors since we’ll work together with your regular staff in real time and on the exact same calendar system. Our mental health answering service can also take over all your telephone appointment scheduling to free up your in-house staff to focus on patient care if you prefer.
No one wants to think about the potential for disasters in their area, but the fact is that they happen every year, leaving thousands of businesses without a way to connect to their customers. Your practice isn’t immune to forces of nature, but we can help with disaster recovery through our mental health answering service. When your patients call about their appointments or are looking for necessary refills, we’ll relay the information to an emergency phone number. We’ll also help those patients feel more secure by keeping them updated with new information about the progress of your clinic’s power and communications restoration.
Our clients stay with us because we meet their needs and exceed their expectations. No obligation, no hard sell.
When you are ready, we can get you up and running in one day. Easy and efficient!
We believe in empowering our clients to manage their services in the most user-friendly way possible.
97.6 Client Satisfaction 
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thank You!!
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
We love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind. Additionally, when there have been mistakes or service issues, ASC has responded promptly!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.