Property Management Answering Service

Call answering services for property management companies and leasing agents

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For property managers, there is nothing more efficient than having a dedicated property management answering service. From taking tenant questions to scheduling maintenance visits to organizing apartment showing to any other aspect of property management, an answering service for property management companies is the way to simplify and streamline your efforts, allowing you to focus on the job at hand, not the phone calls.

Young woman speaking with a customer on a headset.

All Types of Property

Just like the property itself, we understand that there is not only one type of property management company, which is why we provide services to match your needs, regardless of your company’s focus. For example, you might only need an answering service for landlords, for dealing with apartment showings or handling ongoing tenant requests or needs.

On the other hand, you might have use for a property management maintenance call center, scheduling regular building tune-ups, or securing emergency repair services. You might even just simply want to enlist the services of an after-hours property management answering service for those late nights in which you (or your team) no longer want to handle communication or work.

The bottom line—Whatever your property needs, we’re your experienced property management service answering partner, making sure your tenants, prospects, maintenance needs, and all other property management communication requirements are taken care of 24/7.

Help 24/7 With Answering Service Care For Leasing And Existing Tenants

Since 1974, Answering Service Care has provided compassionate, professional support to property managers and their tenants. Our U.S. based virtual receptionists serve as an extension of your team, answering your phones, scheduling showings and maintenance appointments, capturing leads, providing emergency support, and lowering your costs in a variety of ways. Simply put, we provide a property management answering service that benefits everyone from landlords to tenants to property management companies to maintenance staff, and the list goes on.

24/7 support for you and your tenants. A residential property management answering service helps property managers take better care of their communities by providing exceptional customer support around the clock. Broken water heaters and leaky dishwashers can happen at any time, but that doesn’t mean you must wake up in the middle of the night to deal with it. Our property management maintenance call center and its team of live agents will reassure callers and ask the right questions to identify true emergencies from routine maintenance requests. We will only contact you in the event of a critical maintenance emergency.

Your tenants will be grateful for the friendly, responsive service they receive regardless of the hour that they call. And when tenants are happy, they will tell their friends and families, giving you an opportunity to acquire new tenants and lower vacancy rates. And again, this reiterates why taking advantage of a residential property management answering service is a win win for both you and your occupants.

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Property Management Answering Services Lead to Happy Tenants and More Rentals

We offer property managers the support and resources they need to satisfy more tenants, resulting in more lease renewals and referrals. However, our property management answering services do more than aid your property management business, they also demonstrate to your tenants and customers that you care. By adding a dedicated answering team of bi-lingual speakers, taking calls 24/7, your tenants will feel like they are being heard, which is crucial when it comes to any situation.

People want to be heard, and want to know that they are being taken seriously. In this day and age, there is no excuse to not have a bi-lingual residential property management answering service. It not only makes things easier for you and your residential property management business, but also for your tenants, who can speak in the way that is most comfortable to them and communicate effectively.

24/7 Live Phone Coverage

We can assist callers, schedule appointments, and relay messages to you any time, any day!

Lead Capture

Our lead capture service is your solution to acquiring new tenants and reducing vacancy rates.

Exceptional Customer Service

We provide your tenants and prospects with prompt, compassionate assistance.

Bilingual Live Agents

Communicate more efficiently with your Spanish-speaking callers and show them you care!

Capture More Leads With an Answering Service

Word travels quickly about wonderful properties to rent. If you’re receiving more calls than you can manage, our professional answering service for property managers can help you keep up. Our friendly, knowledgeable live agents will greet callers, answer questions about specific properties, and schedule showings. Leads captured over the phone can be sent to you via email, text message, or even directly into your CRM software!

Answering Service Care works with property management professionals including (but not limited to):

  • Commercial property management
  • Residential property management
  • Vacation rental property management
  • Recreational property management
  • Homeowners association boards
  • Apartment leasing agents
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African amercian virtual receptionist

Our Property Management Answering Services Include:

Access to our team of trained,100% U.S. based answering service professionals

  • Answering incoming calls
  • 24/7/365 coverage
  • Providing live, immediate assistance for tenants
  • Screening and routing calls based on your specific instructions
  • Escalating emergency issues following predetermined protocols
  • Answering basic questions
  • Easy message retrieval via phone, fax, SMS text message or email
  • Access to the ASC Mobile app, which makes it easy for you to receive message notifications, listen to your messages on the go, rate our performance, change an on-call contact, pay your bill, and more- all from your smartphone!
  • The best customer service in the industry!
No Long-Term Contract

Our clients stay with us because we meet their needs and exceed their expectations. No obligation, no hard sell.

Same Day Setup

When you are ready, we can get you up and running in one day. Easy and efficient!

Free Mobile App

We believe in empowering our clients to manage their services in the most user-friendly way possible.

97.6 Customer Satisfaction

Hear from our happy customers.

Getting a New Caller Experience is Just a Click Away