Rochester Hills Michigan Answering Service

Located on the outskirts of northern Detroit, in Oakland County, is the suburb of Rochester Hills and its 70,000 residents. The majority of the city’s employed residents work in or around the cities of Detroit or Flint. Despite the fact that they get paid by these non-local companies, they still prefer to conduct their consumer habits in the Rochester Hills area. As a result, it has one of the more successful suburban business communities in the greater Detroit area.

Because of its proximity to some very affluent communities in the Detroit metro area, most of Rochester Hills businesses are doing quite well thanks to the cross-consumerism practices of other surrounding city’s residents. However, there are a number of other reasons why some of the small businesses have kept up with their competitors and even have stayed a few steps ahead of them.

One of these reasons is the fact that many of these businesses have responded to the recent economic downturn in the US and have taken advantage or certain business tools or solutions in order to remain profitable and keep operating. One of the more common tools or solutions has been using a Michigan answering service so that these companies could better serve their clients or customers and expand their business outside their local communities to the regional and national audiences.

Answering Service Care can help

Our 36-year old family-owned and operated company can provide you with a live answering service in Rochester Hills that will help you achieve more sales and profitability. One of the things that a Rochester Hills live answering service can help you with is keeping your business operations here in the US. In other words, you won’t have to follow the route that so many other US companies have followed by shifting their call centers to an overseas country. Remember that most US consumers are reluctant to do business with companies that outsource their customer service and tech support operations to another country.

Answering Service Care provides live operator assistance on a 24/7/365 basis, meaning that whether it is regular business hours or not, during holiday periods, or on weekends, your clients or customers will always receive the service that they deserve and need. Imagine what it would be like if you never had to worry about missing a critical phone call. This is what you will have when you have a live answering service in Rochester Hills provided by Answering Service Care.

Other solutions to consider

In addition to the features mentioned above, Answering Service Care can provide you with a number of other services and business solutions so that your company never misses a beat and stays a step ahead of your competitors. Additionally, we can actually customer a Rochester Hills live answering service package that facilitates the specific needs of your company’s operations and better serves your clients or customers. Here are some other services and solutions to consider:

  • Interactive voice response (IVR) – a computerized voice selection menu that eventually directs your clients or customers to the appropriate department and a live operator to assist them
  • Fulfillment services – our fulfillment service packages enable you to improve certain aspects of your distribution operations such as order processing, returns management, and even warehousing
  • Fax to e-mail – you can receive faxes at your company e-mail, view the document, and then either forward it to the appropriate department or print it out
  • eCommerce solutions – if you have taken your business to the internet, you will be better able to serve your clients or customers with internet chat support, e-mail management, leads management, order processing, and even further development of your company website
  • Disaster recovery – if you’re in the disaster recovery, emergency service, or the repair and service industries, you will be able to provide your clients and customers with immediate service
  • Call center capabilities – keep you customer service and tech support operations in the US by letting Answering Service Care provide you with this option.