When it comes to people calling your business or practice, impressions mean a lot. And as the saying goes, you only get one chance at a first impression. That’s just one reason why so many of our clients add the Personalized Greeting option to their answering services.
When clients and customers call to do business, nothing says you care about them on a human level like a personalized greeting that is both professional and warm.
At Answering Service Care, we specialize in “wow”-ing your callers. As longtime leaders in the answering services world (we have been around since all the way back in 1974!), we know what it takes to treat your patients, customers and prospects with the perfect balance of respect, professionalism and compassion. All of our answering service options are fully customized to meet your needs, the way you do business and your budget.
Nothing beats the power of a personalized greeting, and we are pleased to offer clients several options. Our recommended choice gives you a personalized greeting in your company name, thanking the caller for calling. This greeting can be recorded by a member of your team or by a member of ours – whichever you prefer. Following this personalized greeting, a live operator comes on the line with a further greeting and unique scripted message in your own words, per your instructions, exactly as you’ve requested.
Some of the benefits of this kind of personalized greeting include:
We also offer an option that switches over your calls to a recorded personalized greeting after the phone rings three times. Either way, our live telephone operators answer your calls immediately or shortly after the personalized greeting. The phone agent provides his or her name, and addresses your caller by his or her name. Every message is read back to your caller to ensure complete accuracy.
Whatever your requirements, our team will work closely with you to fully understand the big picture and to customize instructions accordingly. Agents are trained, with your participation or guidance, to handle your calls as a seamless extension of your company. At your request, we can generate detailed program specifications, customized scripting and activity reports. We will also work with you and your team to develop specific performance indicators for staffing and monitoring of phone agents to ensure consistent compliance with your instructions.
97.6 Client Satisfaction 
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thank You!!
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
We love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind. Additionally, when there have been mistakes or service issues, ASC has responded promptly!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.
Answering Service Care is a family-owned and -operated company that puts trust, loyalty and satisfaction at the top of our list of what matters most. No matter what profession or business you’re in, we are here to help you perfect and powerfully deliver your Personalized Greeting and unique company message in every phone interaction, with every caller.
The way your callers, customers and patients are greeted on the phone can make all of the difference for your business or practice. We’d like to talk more about how to create and integrate personalized greetings into your customized answering service plan.
