Automated Answering Services

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Female virtual receptionist answering a phone

A Full Suite of Automated Phone Answering Services

Building your telephone answering service package one service at a time. At Answering Service Care, we offer our clients a variety of add-on services that complement their automated answering services.

By implementing an automated answering service (for small businesses or large businesses alike), you can make your business more efficient and improve your customer service. Learn more about IVR, Follow Me and Voicemail business phone services.

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Interactive Voice Response (IVR)

IVR, or Interactive Voice Response, is a very popular telephone automation answering service add-on. The Interactive Voice Response (IVR) system handles your incoming calls from start, through routing, to finish. IVR can be a fantastic tool in part because it saves you (and your callers) time and other precious resources.

IVR is a “win-win” for both callers and the businesses, firms and practices they are calling. Your customers, patients and clients are greeted with a personalized explanation of how to reach their desired party, do what they need to do—such as make or cancel an appointment—efficiently and leave a voice message for just the right person.

Best of all, these tools allow for a 24/7 telephone answering automation experience, so no matter what the time of day or night, your callers will take care of their business and you’ll be able to respond accordingly, whether live or automated.

IVR Empowers Your Callers, Too

Callers are able to self-direct, using a series of automated prompts, through your phone automated system. Ultimately, they arrive where they need to be, whether that is with a recorded message, a live answering service operator, a voicemail, or some other automated phone service solution.

IVR allows your phones to be available 24/7, and your callers feel comfortable staying on the line until they reach the right party or phone extension. It also gives your caller a feeling that their needs and challenges are being heard and will be addressed. And of course, it’s easy to use, budget-friendly and powerful!

Follow Me

Follow Me, also known as Find Me, Follow Me, is a popular business automated phone answering system tool that helps clients with the busiest, always-ringing phones cover their heavy call volume efficiently and with precision.

When you have an automated answering system, a team of full-time telephone receptionists, or a hybrid of the two, you want to be there for your callers no matter what they need or when they call. You don’t want anyone who is calling your business or practice to feel that it’s difficult to get to the right person on your end—even and especially if they call after-hours, on a holiday, or on a weekend.

Follow Me Helps Better Improve Your Automated Call Services

Whether it’s part of your full package of automated telephone answering services or it’s a standalone option, Follow Me helps you customize a caller’s experience from the start. With just one phone number, your caller can be routed to you in a way that you direct and that can change based on time of day, day of week, your location, or more.

Best of all, you and your team can rest assured that you won’t miss a direct call from a client or patient again. Follow Me is a great tool for teams and businesses of all sizes, especially those with multiple locations, team members often out of the office, lots of after-hours calls and more.


We all know how to use voicemail, both as a caller and as the party being called. But voicemail is so much more than “just” an automated message. And, depending on what you do and what your call volume is like, Voicemail Services are something you may want to seriously consider, usually as part of a customized automated call answering services package.

Voicemail Can Be A Key Tool For Your Operations

Voicemail allows you to be as mobile and flexible as you need to be on your end, while also giving your callers the opportunity to leave you a message 24/7/365. We can work closely together with your team to create and configure a customized automated answering services package that, with the help of voicemail, both meets your callers’ needs and gives you and your schedule the set-up necessary to run your operation and have a life outside or work, too.

When combined with our auto attendant and menu tree options, you can customize your voicemail to allow certain calls to go to a live agent. Whether you’re in the medical, dental or legal professions, or in service fields like plumbing, auto repair or air conditioning repair, Answering Service Care’s Voicemail option can do exactly what you need in concert with your automated answering services approach.

Efficiency and Customer Satisfaction

Exceptional customer service goes beyond resolving problems—it’s about actively listening to your customers, showing empathy, and maintaining professionalism in your communication. By relying on an automated system, your calls will be answered, messages will reach you, and you can prioritize when to handle each call.

Better Use of Your Time

An automated calling system takes the worry off your plate, knowing your calls will be answered and your messages will reach you. This frees your mind to focus on the job at hand. Simply put, a business phone system means you don’t have to constantly be on hand for ongoing business communications.

There are many ins and outs of operating a business, and constantly answering the phone is one of them. But phone calls can take you away from other duties and responsibilities. This is especially the case if your customer has much to discuss, which can be the case.

Value Your Customers’ Time

Let your customers or clients know they are being heard and that their concern is being addressed. An automated phone system keeps them connected to your business whether you are closed or busy. This type of access is crucial to customers.

And when you do take their phone call, or return it later, your customers are getting more out of the call because you are more focused. This focus can lead to more efficient phone conversations, in terms of time and meaningfulness. And this means better customer service overall.

Better Customer Service

Customer service is not just about making sure problems get sorted out. It is about listening to your customers, hearing what they have to say, and being empathetic and professional when communicating with them. An automated answering system goes a long way in this effort.

And let’s face it, happy customers can lead to a happy business. Not only are your customers more pleasant and more likely to keep coming back, but they are also more likely to refer your business to their friends and family. Again, just another example of how partnering with an automated phone answering service is a “win-win” for both callers and the business.

Streamline Your Communications with Automated Answering Services Today!