Secure Messaging Answering Service
Crucial Information. Complete Protection. Secure Communications
When it comes to patient privacy, there are many issues to consider, with HIPAA Compliance at the top of the list. At Answering Service care, we have both you and your patients protected at every stage of the information-exchanging process.
You’ve heard of HIPAA. One of the main aims of HIPAA, or the Health Insurance Portability and Accountability Act of 1996, is to protect the confidentiality and security of healthcare information. As your medical answering service, we are considered a HIPAA “business associate,” meaning that we are required by law to take these laws and regulations as seriously as you do (in other words, we must be HIPAA compliant, too). When it comes to exchanging, transmitting and storing secure patient-related information, we take our HIPAA compliance responsibilities and obligations very seriously.
That’s Where Our Secure Messaging Capabilities Come In.
As a client of Answering Service Care, you will experience first-hand just how critically important HIPAA compliant secure messaging is to those in the medical and healthcare fields – and their patients.
We’ve been busy…making sure you and your patients are covered. Over the past few years, we have worked diligently to develop and implement a proprietary secure messaging application (“app”) that is encrypted, streamlined and friendly to both mobile and desktop devices.
We take HIPAA compliance – our own and that of our clients’ – very seriously.
Our Answering Service Pros are ready to answer your calls any time day or night.
Never miss an appointment – or an opportunity for an appointment.
Our answering service operators become your virtual assistant team.
How Does Healthcare Secure Messaging Work?
As strong as our commitment to full compliance is, so too is our desire to keep things efficient and simple for everyone involved. It shouldn’t be difficult to retrieve your messages or navigate through various tools and devices. Here’s how our secure – and simple – healthcare secure messaging process works:
- Your caller leaves a message and our answering service agent creates the message in our system.
- Our secure messaging system is activated in real-time.
- You will receive a notification via email or text that lets you know “You have a new secure message.” Keep in mind that this text or email will not contain any information or data from the message itself, but a notification that there is a secure message awaiting you.
- When you are ready, you can log into our secure web portal (from your mobile device, laptop or desktop computer) and view your secure and encrypted messages.
For an sample contract showing how we help to ensure that your information is kept secure and how we maintain HIPAA compliance for our work for you, see a general version of our business associate contract here:
Our clients stay with us because we meet their needs and exceed their expectations. No obligation, no hard sell.
When you are ready, we can get you up and running in one day. Easy and efficient!
We believe in empowering our clients to manage their services in the most user-friendly way possible.
97.6 Client Satisfaction 
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thank You!!
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
We love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind. Additionally, when there have been mistakes or service issues, ASC has responded promptly!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.