Answering Services and VoIP

Answering Services and Virtual Receptionists

Taking Your Answering Service to VoIP

Are you a business owner contemplating the synergy of answering services and VoIP? Answering Service Care is a white-glove telephone answering service provider that has been working with VoIP for many years.

Live Answering Service Versus Voicemail

What can VoIP do for your business when integrated with your existing answering service, or when you move to a more technologically advanced service than your current setup? We handle some of the more common questions often asked by people seeking medical answering servicescontractor answering serviceslegal answering services, and others.

What is VoIP Calling?

VoIP calling, or Voiceover Internet Protocol, eschews old-fashioned phone lines or unreliable cell networks for making live calls. Instead, it uses the internet. This allows businesses to do tasks such as call and text from anywhere with a Wi-Fi connection. A VoIP phone answering service, especially when managed by a company such as Answering Service Care that has decades of experience providing call answering services for small businesses and larger enterprises alike, can provide highly valuable and versatile support at a bargain cost.

Why is VoIP Beneficial for My Business?

There are many ways that VoIP can contribute to your business’ smooth running.

  • In situations when you or your employees have poor cell reception, business calls can be made over your internet connection instead.
  • Work from home and other out-of-office locations is far easier since you can handle inbound and outbound calls from anywhere with an internet connection.
  • Never miss important calls or texts, since your line will be much more accessible.
  • Conserve limited data or cell plan resources by switching to Wi-Fi for outbound calls and texts.
A group of Answering Service Care live phone operators working at their desks
A live phone operator supervisor helping a subordinate

Top VoIP for Small Businesses

There are plenty of choices when it comes to finding a VoIP service for your small business. While we don’t endorse any particular provider— and will easily integrate with any— clients often ask us to help them find the best VoIP for their business. To that end, we have compiled a list of top-rated options for your consideration.

  • Kauneonga is the perfect VoIP choice for answering services bundled with their CCaaS solutions.
  • Intermedia Unite is a highly rated VoIP service provider, appreciated for its reliability.
  • RingCentral works well for medium-sized to enterprise-level operations.
  • Microsoft 365 Business Voice is a natural choice of VoIP provider for those already heavily using Microsoft 365.
  • Grasshopper aims its VoIP package at mobile small businesses.
  • Ooma Office is another VoIP provider targeting small businesses that requires no contract to use.

How Does an Answering Service Work with VoIP?

A VoIP system will convert your analog voice signals into digital signals that are transmitted in real-time over your high-speed internet connection. In practice, it is not incredibly alien to previous setups: you can still use a desk phone in concert with a SIP (session initiation protocol) server. You can program the VoIP system to forward calls to the answering service, which will abide by the business rules you set up. For cellphone users, the same service is accessible through a VoIP app. In offices where connecting every phone via Ethernet cables is impractical, Wi-Fi options are viable thanks to advances in Wi-Fi speed.

Many top answering service companies, such as Answering Service Care, offer virtual receptionist services in parallel to their live answering service. This broadens the range of services that can be offered. Services include video call support, to improve customer experiences via better personal engagement, greater integration with universal communication tools in a variety of formats, and even automated call distribution, for larger enterprises that field a significant volume of client or customer calls.

Virtual Receptionist Services

Ready To Get Started?

Answering Service Care has been in business for over 45 years, and in that time, we have strived to stay at the forefront of communication technology, upgrading our phone systems to deliver the best answering service for our clientele. The more we are able to do to optimize our services, the more it will benefit our clients, and the faster their businesses will grow, thus benefiting our own business. If you would like to learn more about partnering with Answering Service Care, you can get in touch with us through our website. Contact us today at (800) 430-6511 to learn how we can help your business do more with less.