Insights
Explore the topics that matter most to your business—and your customers. From guides to
videos, infographics, case studies, and more,
67% of Americans want to speak to a real person when a call carries real stakes, and 47% feel that strongly. Read alone, that number could look like an AI backlash. It isn’t that clear-cut.
Our survey included 2,003 US consumers and 252 US business owners, with interesting (and surprising) results. It found that 36% of Americans are comfortable letting AI handle…
All Insights
Should This Call Be AI or Human? Americans Draw the Line
Should This Call Be AI or Human? Americans Draw the Line Americans Will Accept AI for the Small Stuff, But 67% Demand a ...
Read More →
How Long Will Customers Wait Before Hanging Up?
How Long Are Customers Willing to Wait? Expectations, Behavior, and the Hidden Cost of Silence Time doesn’t just t...
Read More →
Why Customers Prefer Calling Businesses
Why Customers Prefer Calling Because Real Voices Still Matter As digital communication, such as email, chatbots, and ins...
Read More →
SearchKings and the Power of ASC Live Answering
SearchKings and the Power of the Perfect Handoff with ASC Why live agents and speed to lead matter in high-stakes lead g...
Read More →
How ASC Supports Maine Eye After Hours
A Reliable Voice After Hours: How Answering Service Care Extends Maine Eye Center’s Availability Clear calls. Stea...
Read More →
Please Hold, America: The National Hold Music Report
Please Hold, America: The National Hold Music Report Americans spend almost 3 billion hours on hold every year, costing ...
Read More →