4 Things to Consider When Choosing a Real Estate Answering Service

Any successful realtor can attest that getting paid big commissions to do little work is a misconception. In fact, real estate can be one of the most exhausting professions out there. Real estate agents are pretty much expected to be on call 24/7, which takes its toll over time.

To maintain a work-life balance while also improving customer service, many real estate professionals partner with call answering services. Below we will answer the following questions to explain in more detail why realtors, property managers, and homeowners’ associations partner with answering services.

  • Why do real estate professionals partner with answering services?

  • How do I choose the best real estate answering service?

Why do real estate professionals partner with answering services?

Many successful real estate agents partner with answering services to get more done and grow their businesses while taking great care of their customers. Here are some of the benefits that a real estate answering service allows you to take advantage of:

  • It frees up your time to get more done. If you’re singlehandedly managing your phones, there’s only so much you will be able to accomplish. But when you have someone else greeting callers, filtering out junk calls, answering basic questions, booking appointments, and qualifying leads you’ll be freed up to show more houses, focus on your pipeline, and speak more with your most important buyers, sellers, and leads.

  • You can assist more than one customer at a time. Successful real estate agents know that communication is key, and they spend a good chunk of their day on the phone and meeting face to face with customers and prospects. It’s not possible to have two conversations at the same time, which is why real estate answering services come in handy. When you’re in the middle of speaking with a hot lead, showing a property, or hosting an open house, our live agents will handle your incoming calls and make sure the callers receive great service.

  • 24/7 support. Real estate is not a 9-5 business, and customers and prospects will call at all hours. When you partner with a real estate answering service, you can rest assured that your calls will be answered whether you’re eating dinner with your family, taking a shower, or getting some sleep.

  • Cost savings. Answering services typically end up being cheaper than hiring an in-house receptionist because they don’t require you to pay for recruiting, training, equipment, benefits, technology and sick or vacation time. You simply pay for the time that’s spent handling your calls, and that’s it!

How do I choose the best real estate answering service?

Partnering with the right answering service can make all the difference in the success of your real estate business. But before you commit, be sure to look at the service from all sides. Here are some things we recommend looking for when choosing the best real estate answering service:

  • Experience and knowledge. Answering services that have worked with real estate businesses for years (or decades in the case of Answering Service Care) understand the industry in and out, and their trained live agents know how to communicate with real estate clients efficiently and professionally.

  • It’s easy to check a company’s business reputation by simply visiting the free online sites that come up in a Google search. Any company that’s legit will have five-star reviews written by happy customers.

  • Features and services. The top call answering services offer a plethora of services and features that save businesses time and money. Be sure to research them and ask questions to identify which ones could benefit your real estate business.

  • Don’t fall into the trap of answering service packages that may not be cost-efficient for your business. The best real estate answering services will only make you pay for the features and services that you need, and none of the ones you don’t.

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