Michael Shooster is the CEO of Answering Service Care, a leader in the telephone answering service industry. With over 50 years of entrepreneurial experience, Michael has an extensive background in the answering service and contact center industries, showcasing his vision, careful planning, and long-term commitment to business excellence.
In addition to leading Answering Service Care, Michael honed his expertise at Global Response Corporation. There, he played a crucial role in growing the company to over 2,000 employees as the company's CFO. His leadership and strategic initiatives were key factors in the company’s success, culminating in the sale of Global Response to private equity firm AEA in 2019. This experience provided him with deep insights into customer service operations at scale, technological advancements, and industry best practices, which have been instrumental in driving the growth and innovation at Answering Service Care.
As a pioneering force in the answering service industry, Michael has developed innovative solutions that enhance customer communication and satisfaction. His leadership has positioned Answering Service Care at the forefront of the industry, setting new standards for service quality and efficiency. Michael's ability to adapt to technological advancements and industry changes ensures that Answering Service Care remains competitive and innovative. He has successfully navigated various technological revolutions—from Toll-Free numbers to AI advancements—ensuring the company stays ahead of the curve. His strategic initiatives have optimized operations, resulting in improved service delivery and increased client satisfaction.
Throughout his career, Michael has led numerous acquisitions to drive the growth of Answering Service Care. His strategic vision has facilitated both organic growth and expansion, significantly increasing the company’s market presence and client base. This approach has allowed Answering Service Care to continuously evolve and adapt to the industry's changing demands.
Under Michael's leadership, Answering Service Care continues to set new standards in the industry. His forward-thinking approach has driven growth and enhanced the company's reputation as a trusted partner for businesses seeking reliable answering services. By blending decades of experience with a commitment to innovation, Michael ensures that Answering Service Care remains a benchmark for excellence. His dedication to excellence and strategic vision have positioned Answering Service Care for continued success, embodying the values of tradition and innovation that have driven the company’s success for over 50 years.
