How to Choose an Answering Service Company

Choosing the Right Answering Service

Each company has their own needs and wants when it comes to choosing an Answering Service.  We have identified, over our 37 years in business, the major areas businesses ask about when in the selection phase of choosing an Answering Service and we would like to share our knowledge with you.

First and foremost, business owners today have operations that don’t stop when the clock hits closing time.  Having a professional live phone answering service that is able to answer the phone line 24/7 days a week is crucial.  Many companies are also concerned with the friendliness, efficiency, and comprehensibility of the voice on the other end.  All of our answering service agents are based in the U.S. and are fluent in English.  However, we do provide bi-lingual Spanish and English services as well.

Make sure to ask about the experience level of the Telephone Answering Service that you choose.  Decades of experience uncovers situations and procedures that a new company likely hasn’t encountered yet.  For example in the old days answering service operators had a thankless job, but today through several process improvements we call befriending the caller our operators receive constant compliments for professionalism and friendliness.  Also, a company that has been tested over time is more apt to continue standing in the future.  That being said, having weathered the tests of time does not mean that the company you choose should be set in its ways.  Flexibility is important to growth and client satisfaction.  If a company tries to sell you a boilerplate program, they do not truly want to work with you to build a relationship.  Answering Service Care by GlobalResponse focuses on being flexible and using our knowledge gained from experience to your advantage.

Ask what is included in the contract and make sure that you understand what is being included before you sign.  At Answering Service Care we are so certain that we can provide a great service that unlike many of our competitors we don’t require a contract.

Everyone loves freebies, but understanding what is involved is important.  A good Answering Service may offer something to show that they are appreciative of your business.  We currently offer Free Toll- Free 1.800 numbers so that our clients can benefit from the professional association that their callers perceive this number to have.  Additionally, callers know that they can reach your company for free by calling the 1.800.XXX.XXXX.

How knowledgeable is your Answering Service Company about Web-Integrated Solutions?  This lends itself to the flexibility and forward thinking abilities of the company.  Are they looking for ways to adapt and better serve their clients?  We offer customizable solutions that give our customers a choice between live human answering and Interactive Voice Response (IVR).  IVR is a feature that allows callers to interact with a phone system through voice recognition or through their telephone keypad.

The next few questions focus on the human capital of the company.  Who will be your point of contact?  Will you be moved from department to department?  What is the Answering Service’s staff retention rate?  We offer a Client Care Team, with individuals who focus on your specialized needs and get to know you.  Our employees are happy, we sell smiling faces, and we make sure to take care of our team just as well as we take care of our clients.

If you would like to contact us with any questions, you can reach us by phone (800) 430-6511 or visit our contact page.

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