Real Estate Answering Service FAQ’s

Real Estate Answering Service

Here at Answering Service Care, we are often contacted by real estate brokers, agents, and property managers who are looking to stop missing important business calls, provide better customer service and ultimately grow their business. While speaking with them about the real estate answering services that we provide, the same questions seem to come up time and time again. With that said, we’ve compiled a list of the most frequently asked questions we get about our real estate answering services, along with the answers:

How do I access my messages from my real estate answering service?

As soon as our virtual receptionists take a message for you, it is immediately relayed to you. You can access your messages in the following ways:

  • Via phone- you can either call your answering service to retrieve your messages, or the answering service can call you with your messages.
  • Via the ASC Mobile app, which allows you to access your messages from anywhere- no web browser necessary!
  • Via text, email, and fax

What kind of coverage does your real estate answering service offer?

We’re proud to offer call answering services for real estate professionals all day, every day. This means that whether it’s business hours, midnight, a weekend or a holiday, we are here to manage your phones and assist your business’ callers. If you’re receiving more calls than you can manage, or are busy showing properties, or would like to turn your phone off in the evenings to spend more quality time with your family, we’ve got you covered!

How much does a real estate answering service cost?

Many real estate answering services charge by the minute, which means that you will only be charged for the calls that your virtual receptionist handles. Here at Answering Service Care, we offer plans from as low as $39 per month for 40 minutes of coverage up to 5,000 minutes per month. Regardless of how many calls your brokerage receives each month, we guarantee that we can offer a pricing plan that perfectly fits your needs. To view all of our real estate answering service pricing options, click here.

How exactly does a real estate answering service work?

A real estate answering service works as an extension of your brokerage’s team to manage your inbound and outbound business communications. Through the use of call forwarding, the virtual receptionists at an answering service company can assist callers on your behalf, as well as perform the following tasks:

  • Organize appointments for property showings, listing interviews, open houses, home inspections, property appraisals, and more.
  • Reply to incoming communications via text message
  • Transfer phone calls
  • Passing on new lead information
  • Answer general questions about your brokerage and listings
  • Provide after-hours support

Are your live agents located in the United States?

Yes, our live agents are 100% US-based. They are all fluent English speakers, although we also offer bilingual virtual assistants if you’re looking to better service your business’ Spanish-speaking callers.

Want to improve your customer service and grow your business?

Let's Talk
using ivr while on a laptop