Why Do We Need An Answering Service?

Why Answering ServicesWhether you’re a growing regional company or work as an independent consultant, staying in touch with your clients and colleagues is a key part of your business.

But rather than being a slave to your cell phone or having your staff interrupted with answering calls, there’s a much better alternative. By using an answering service, you can save money, impress your clients and grow your business.

Here are three reasons why an answering service is critical for your business:

1.     You can make a great impression – which can lead to more business.

The importance of a customer’s first impression of your business cannot be understated. No matter the size of your business, your interactions with your customers count. When they call into your office and get your voicemail because you’re with another client, or a busy staff member picks up the phone and isn’t sure how to handle the call, it reflects badly on your business. Having a friendly and knowledgeable person answer the phone may seem like a small touch – but it’s an important one, especially if you want to grow.

2.     You can stop missing calls and start impressing customers.

Even if you or your team members are diligent about answering the phone, chances are there will be times when someone is away from the desk, or on the other line. Your clients deserve to speak to a live person – not to a recording. With a live answering service, your calls will be taken care of professionally and quickly no matter what time of day it is. With a 24/7 answering service, you can be sure that your calls are handled professionally and personally anytime.

3.     You can make your business more profitable.

When you trim the fat in your businesses’ budget and avoid unnecessary expenses, you can naturally increase your profitability. A live answering service – especially one that offers 24/7 service including weekends and holidays –is a great way to do just that. If you don’t yet have a full time receptionist, you can avoid the expense by working with an answering service. Even if you do already, a live answering service can help free up your people’s time so they can focus on more critical customer care issues and on office work, all of which will help boost your bottom line as well.

It doesn’t matter if you’re just starting out or on your way to a huge growth year, an answering service can be a smart way to save money, keep clients happy and grow your business.

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