This is a cheat sheet for Comcast Business customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your Comcast Business phone—whether it’s general call forwarding, no answer, or when busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.
Unconditional Call Forwarding:
- Before you life the receiver or hit “Talk,” dial *72.
- Then dial the 10-digit number provided to you by your answering service.
- Hit “Talk” and call forwarding will be activated once you hear the confirmation code and message.
No Answer Call Forwarding:
- Before you life the receiver or hit “Talk,” dial *71.
- Then dial the 10-digit number provided to you by your answering service.
- Hit “Talk” and call forwarding will be activated once you hear the confirmation code and message.
Busy Call Forwarding:
- Before you life the receiver or hit “Talk,” dial *90.
- Then dial the 10-digit number provided to you by your answering service.
- Hit “Talk” and call forwarding will be activated once you hear the confirmation code and message.
Selective Call Forwarding:
- Lift the receiver on your phone and listen for the dial tone, then press *63.
- Follow the prompts to select which number to forward.
- Call forwarding will be activated once you hear the activation code.
Online Call Forwarding Instructions:
In some instances, it might be helpful to complete call forwarding online:
- Log into My Account and choose the Phone option from your list of subscribed services.
- Go to the Features tab and select Call Forwarding.
- Select the call forwarding option by toggling on or off and following the instructions.
In the Call Forwarding menu, you can access and manage various features, including:
- Call Forwarding Not Reachable
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Call Forwarding Selective
Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.
Turn Off Call Forwarding
Unconditional Call Forwarding
- Lift the receiver on your business phone and listen for a dial tone, then press *73—do not add your forwarding number for this process
- Wait for a confirmation tone to approve the call forwarding deactivation.
- End the call and your call forwarding will be turned off.
No Answer Call Forwarding
- Lift the receiver on your business phone and listen for a dial tone, then press *93—do not add your forwarding number for this process
- Wait for a confirmation tone to approve the call forwarding deactivation.
- End the call and your call forwarding will be turned off.
Busy Call Forwarding
- Lift the receiver on your business phone and listen for a dial tone, then press *91—do not add your forwarding number for this process
- Wait for a confirmation tone to approve the call forwarding deactivation.
- End the call and your call forwarding will be turned off.
Selective Call Forwarding
- Lift the receiver on your business phone and listen for a dial tone, then press *83—do not add your forwarding number for this process
- Enter the rule details and select save.
- The selective call forwarding feature will be disabled automatically.
Comcast Business Call Forwarding FAQs
1. Does Call Forwarding Work for International Numbers?
While Comcast Business supports call forwarding, forwarding calls to international numbers may depend on your specific service plan and could incur additional charges. It’s advisable to consult with Comcast Business support for detailed information regarding international call forwarding.
2. How Does Call Forwarding Affect My Caller ID and Call Logs?
When calls are forwarded, the original caller’s ID should still appear to the forwarded line. However, in your call logs, it may be recorded as a forwarded call. The specifics can vary, so checking with Comcast Business for how they handle caller ID and call logs in the context of call forwarding is recommended.
3. Can I Manage Call Forwarding Settings Remotely?
Yes, Comcast Business allows you to manage call forwarding settings remotely. You can access and modify these settings through the Comcast Business online portal or mobile app. This feature enables you to change your call forwarding preferences from anywhere, making it convenient to adapt to changing business needs or unexpected situations.
For other troubleshooting concerns, like screening incoming calls, visit the Comcast Business website.
