T-Mobile Call Forwarding Instructions

This is a cheat sheet for T-Mobile customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your T-Mobile phone—whether it’s general call forwarding, no answer, or when busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.

Unconditional Call Forwarding:

1. Dial **21* on your T-Mobile device and then enter the 10-digit number provided to you by your answering service.
2. Press the call button.
3. Call forwarding will be activated once you hear an activation tone.

No Answer Call Forwarding:

1. Dial **61* on your T-Mobile device and then enter the 10-digit number provided to you by your answering service.
2. Press the call button.
3. Call forwarding will be activated once you hear an activation tone.

Busy Call Forwarding:

1. Dial **67* on your T-Mobile device and then enter the 10-digit number provided to you by your answering service.
2. Press the call button.
3. Call forwarding will be activated once you hear an activation tone.

Not Reachable Call Forwarding:

1. Dial **62* on your T-Mobile device and then enter the 10-digit number provided to you by your answering service.
2. Press the call button.
3. Call forwarding will be activated once you hear an activation tone.

Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.

Turn Off Call Forwarding

Unconditional Call Forwarding

1. Dial ##21# on your T-Mobile device and then press the call button.
2. Wait until you hear a confirmation tone followed by a regular dial tone.
3. End the call and your call forwarding will be turned off.

No Answer Call Forwarding

1. Dial ##61# on your T-Mobile device and then press the call button.
2. Wait until you hear a confirmation tone followed by a regular dial tone.
3. End the call and your call forwarding will be turned off.

Busy Call Forwarding

1. Dial ##67# on your T-Mobile device and then press the call button.
2. Wait until you hear a confirmation tone followed by a regular dial tone.
3. End the call and your call forwarding will be turned off.

Not Reachable Call Forwarding

1. Dial ##62# on your T-Mobile device and then press the call button.
2. Wait until you hear a confirmation tone followed by a regular dial tone.
3. End the call and your call forwarding will be turned off.

All Conditional Call Forwarding

1. Dial ##004# on your T-Mobile device and then press the call button.
2. Wait until you hear a confirmation tone followed by a regular dial tone.
3. End the call and your call forwarding will be turned off.

T-Mobile Call Forwarding FAQs

1. Are There Any Limitations to Call Forwarding on T-Mobile?

Yes, there are a few limitations:

• Charges: While call forwarding is usually free, forwarding calls to an international number may incur charges based on T-Mobile’s international calling rates.
• Availability: Call forwarding may not be available on all T-Mobile plans, especially certain prepaid or promotional plans.
• Device Compatibility: Not all devices support call forwarding. Most modern smartphones do, but some older models or certain phone types might not.
• Network Issues: Call forwarding relies on network connectivity. Poor network coverage or network downtime can affect call forwarding functionality.
• Number of Rings: For conditional call forwarding (e.g., forwarding when busy or unanswered), the number of rings before forwarding is set by the network and cannot be changed

2. What Are Some Common Problems With Call Forwarding on T-Mobile?

Users may encounter various issues, such as:

• Call Forwarding Not Activating: This could be due to network issues, incorrect settings, or restrictions on the account.
• Calls Not Being Forwarded: Possible reasons include incorrect setup or network connectivity issues.
• Unable to Disable Call Forwarding: This might occur due to system glitches or incorrect procedures.
• Call Forwarding Activates Unexpectedly: This could be due to a software glitch or accidental activation.
• Issues with Conditional Call Forwarding: Users might face difficulties setting up conditions or find that the conditions don’t work as expected.
• Call Quality Issues: Forwarded calls might have lower quality due to network issues or problems with the receiving device.

3. Can I Forward Calls From My T-Mobile Phone to an International Number?

Yes, you can forward calls to an international number. However, be aware that additional charges may apply for such forwarding. The charges depend on T-Mobile’s international calling rates. Also, whether call forwarding is available on prepaid T-Mobile plans can vary based on the specific prepaid plan. It’s advisable to check the details of your plan or contact T-Mobile’s customer service for the most accurate information.

For other troubleshooting concerns, like how to call forward directly from your device, visit the T-Mobile website.