Zander Insurance, a nearly century-old brokerage, helps customers nationwide find the best insurance for their needs, including home, auto, and life insurance. With significant growth in recent years, Zander faced the challenge of providing excellent customer service after hours. Answering Service Care (ASC) stepped in as a trusted partner, helping Zander expand its capabilities and improve both customer satisfaction and operational efficiency.
We recently spoke with Phillip Maddox, Assistant VP of Technology at Zander Insurance, about how ASC has impacted their operations and why other businesses could benefit from similar services.
Zander Insurance relies on its answering service operations to provide timely assistance to clients. However, ensuring top-notch service outside of business hours proved challenging. Phillip said, “Our company is very heavy on call center activity. When we close our doors, there are still needs for our customers—existing and potential—that needed to be solved.” After considering how Answering Service Care has helped combat this challenge, he continued, “ASC provided a way to ensure touchpoints after hours, allowing us to gather messages and details efficiently for follow-up the next day.”
What started as a simple need for after-hours support quickly evolved into a more comprehensive partnership. Answering Service Care now supports Zander Insurance with advanced solutions, such as:
Through innovative solutions and seamless integration, Answering Service Care has transformed how Zander Insurance handles after-hours support and call management. By streamlining processes, capturing rich data, and maintaining a high standard of customer care, ASC has become a trusted partner in driving Zander’s efficiency and success. This flexible and proactive collaboration sets the foundation for continued growth and excellence in customer service.
The partnership with Answering Service Care has delivered measurable benefits for Zander Insurance, including:
The partnership with ASC has empowered Zander Insurance to deliver exceptional service while optimizing operations. By ensuring availability, enhancing efficiency, and capturing valuable data for lead conversion, ASC has proven to be an invaluable ally. As Zander continues to refine its processes, this collaboration positions them for sustained success and a superior customer experience.
Zander Insurance’s success with Answering Service Care demonstrates how businesses in any industry can benefit from a high-quality answering service:
Zander Insurance’s experience with ASC highlights the transformative potential of a dependable answering service. From extending availability to enhancing workflows and prioritizing customer satisfaction, the right partner can help businesses thrive. No matter the industry, a high-quality answering service can elevate efficiency, build stronger customer relationships, and stay competitive.
When asked why businesses should consider partnering with Answering Service Care, Phillip pointed to the tangible improvements in efficiency and customer satisfaction. He emphasized that the agents “represent us well and truly have the heart of a service person on the phone.”
From handling sales and service inquiries to enhancing operational workflows, ASC has become integral to Zander’s strategy to provide top-notch insurance services. If your business is ready to elevate its customer service, Answering Service Care is here to help.