Doctor Answering Service

A few late night calls from patients can be unsettling, but often they’re simply overwhelming. When patients call without a true emergency, it interrupts your down time, making it harder to do your job well the next day. Instead of refusing emergency calls or screening them with your voicemail, you can have your doctor answering service triage callers.Common problems that can wait until morning can be logged and sent to you via SMS, more troubling or unique issues advised to go to the Emergency Room or forwarded to your phone, per your specifications. Regardless of severity, your patients have a friendly voice to help reassure them when they’re worried about medical issues.

Your office can get really busy sometimes, so much so that patients can’t get through to leave a simple message for you or your nurse. That’s where overflow calling comes in. When it’s enabled, callers will be seamlessly transferred to your answering service after a set number of rings, opening the lines of communication back up. All messages can be relayed to your office using HIPAA-friendly SMS or secure fax so there’s no added delay for the caller.

If you don’t already have a dedicated medical appointment setting queue, it’s definitely a luxury worth splurging on. When a caller simply wants to make, change or cancel an appointment, they can be transferred to a separate answering queue that does nothing else. As appointments are set or updated, your office calendar will be, too, keeping remote appointment setting in perfect harmony with your in-house tools.

From primary care doctors to specialists, Answering Service Care is here to take calls on your behalf and relay them the way works best for your practice. Our highly trained agents are familiar with many facets of the medical industry.