Enhance Your Answering Service Experience with the ASC Mobile App
The updated Answering Service Care app gives you more ways to manage calls, messages, texts, contacts, notifications, and account activity from one place.
Stay connected from your computer or mobile device, whether you are at your desk, working remotely, or responding after hours. You can place business calls, review customer communication, coordinate follow-up, and manage key account settings without switching between multiple systems.
Handle more of your business communication in one place
Your answering service should make communication easier, not give you another complicated platform to manage. The ASC app puts the information and controls you use most into a streamlined web and mobile experience.
Review messages as they arrive and listen to call recordings or voicemail messages when you need to hear the full conversation. Add notes directly to a message so coworkers know what happened, what has already been handled, and what still needs to happen.
You can also place outbound VoIP calls from the app using your business number. Customers see a familiar company number instead of your personal phone number, helping you maintain a professional presence wherever you are working.
Control when and how your team receives calls
Your availability can change throughout the day. Hold My Calls lets you temporarily pause call dispatching when you cannot take calls and resume it when you are ready.
Use it during meetings, appointments, travel, focused work, or any other time when interruptions need to be limited. You can adjust your availability without permanently changing your call-handling instructions or contacting support each time your schedule changes.
Notification preferences give you additional control over how account updates are delivered to you. Choose the alerts that matter to your role so you can stay informed without receiving unnecessary interruptions.
Continue customer conversations by text
Not every customer needs another phone call. In-app SMS lets you send, receive, and manage text messages alongside your other account communication.
You can respond to a quick question, provide an update, or continue a conversation using a business channel rather than a personal messaging account. Keeping calls, messages, and texts together also makes it easier to understand the customer’s history before following up.
The ASC app’s contact management tools help you keep important customer and business information accessible. Manage business contacts directly in the app, so your team has current customer, employee, and escalation details when responding to calls and messages.
Turn messages into action
The ASC app helps your team move beyond simply receiving a message. Call customers back from your business number, listen to recordings, continue conversations through SMS, and leave notes for coworkers.
You can also manage on-call contacts, review call scripts and escalation instructions, and update account users. These tools help keep your answering service aligned with your current staffing, availability, and follow-up processes.
Usage reports provide a clearer view of account activity. Review how your service is being used, identify changes in call volume, and access information to better understand your communication needs.
App capabilities include:
- Business-number VoIP calling
- Call recordings, voicemail, messages, and in-app SMS
- Hold My Calls and customizable notifications
- Contact, user, script, and on-call workflow management
- Message notes, usage reporting, and account activity
A faster, more intuitive experience
Performance and interface improvements throughout the app make common tasks easier to complete. Navigation is more straightforward, information is easier to locate, and frequently used controls are more accessible across web and mobile devices.
The improved experience reduces the time spent searching for messages, changing account details, or coordinating customer follow-up. Instead of contacting support whenever a routine detail changes, you can manage many communication tasks and account settings yourself.
Keep your business within reach
The ASC app brings your answering service, customer communication, and account tools together into a single, connected platform.
Place calls from your business number, respond by text, review recordings, coordinate with your team, manage your availability, and monitor usage wherever work takes you.
Access your account online or download the mobile app to stay connected throughout the day.