Why Small Law Firms Need Legal Answering Services

Male virtual receptionist answering a call

If you are a successful lawyer or attorney, you know that the phone never stops ringing. The phone rings all day, and there is also no shortage of afterhours calls. Answering these calls and providing prompt, professional service is vital to the success of your firm.

To help keep up with a high call volume, many small and solo law firms partner with legal answering services. A legal answering service can provide value in a variety of ways, including cost savings, increased productivity, and more satisfied clients. Here are four reasons why small and solo law firms should consider partnering with a legal answering service.

Your time is valuable

If you are a solo or small law firm, chances are that you end up answering at least some phone calls yourself. But how much more could you accomplish without the distraction of a constantly ringing phone?

Outsourcing to a legal answering service allows lawyers and attorneys to focus on being more productive and growing their firms. Calls will forward directly to your live receptionist who will warmly greet each caller and then ask the right questions to determine exactly what they need. From there, they can schedule appointments, answer general questions, qualify leads, and transfer calls to the appropriate person. 

Your customers expect great service

The legal industry is one that is service-oriented, and today’s consumers expect the best. More than half of Americans will switch companies because of a poor customer service experience, demonstrating just how important it is to provide exceptional service. When you partner with our answering service for lawyers, each and every one of your clients and prospects will be greeted warmly, and then treated with the highest level of compassion and professionalism.  

A legal answering service is cheaper than an in-house receptionist

When you hire an in-house receptionist, you can expect to pay for his or her training, equipment, salary, vacation days, dental plans, parental leave, retirement plans, and more. Partnering with a legal answering service allows you to save on all of these costs and pay simply for the amount of coverage that you need.

In addition to cost savings, you will never have to worry about your receptionist calling in sick or quitting suddenly when you work with a legal answering service. You can rest assured that we will always be here for you 24/7, or as much as you want us to be.

It allows you to be available to clients 24/7

As the internet continues to create an “always-open” culture, the traditional 9 to 5 business hours are slowly becoming a thing of the past. However, this doesn’t mean that you have to personally answer your phone around the clock or hire an after-hours receptionist just to keep up. An increasing amount of people expect 24/7 customer service, and a legal answering service allows to provide just that. Your clients and leads will appreciate having their calls answered and speaking with a live representative, even if they call during non-business hours.

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