We’ve Won The ATSI Award For The Sixth Time In A Row.
We’re all pretty excited here at Answering Service Care. For the sixth year in a row, we have been honored to receive the ATSI Award of Excellence.
ATSI (Association of TeleServices International) is the live answering service industry’s trade association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK. The award was recently presented to us at ATSI’s 2014 Annual Convention held at The Peabody Hotel, Memphis, TN.
Who gets this award, why and how? ATSI contracts independent judges to evaluate message services over a six-month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, it is presented with the coveted ATSI Award of Excellence. The program is now in its 18th year.
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” says ATSI President Sharon Campbell.
Our commitment is to serving our clients and their customers, clients and patients. We aim to continue to be worthy of such an award next year and far into the future.
