Tax season can be a busy and stressful time for tax preparation companies, but by following a few best practices, they can ensure that they are providing the best service possible to their clients. With an answering service, tax preparation companies can expect an increase in productivity, customer satisfaction, and organization. Tax preparation companies can simplify the process for clients and streamline operations for the business. Here are 10 best practices that tax preparation companies should keep in mind as they head into tax season:
#1 Start early
Tax preparation companies should start preparing well in advance of the tax filing deadline. This can include reviewing tax laws and regulations, setting up systems for organizing client information, and training staff on any new procedures.
#2 Stay organized
Having a set system in place is the key to staying organized. Tax preparation companies should have a system in place for keeping track of client information and paperwork. This can include using a digital system for storing documents and a calendar for scheduling appointments.
Answering Service Care offers a customizable appointment scheduling feature that is easy to use. Our telephone operators will manage your appointment scheduling process, allowing your company to stay organized and efficient. It will also allow your tax preparation company to automatically notify clients about confirmations, changes, and booking information.
#3 Stay up-to-date on tax laws
Tax laws change every year, and it’s important for tax preparation companies to stay informed about any changes that may affect their clients. This includes keeping abreast of new deductions, credits, and other tax benefits.
#4 Communicate clearly with clients
Tax preparation companies should make sure that clients understand the services they are providing and any deadlines that need to be met. Clear and timely communication can help prevent misunderstandings and ensure that clients are satisfied with the service they receive.
Answering Service Care uses Two Way SMS to promote consistent and timely communication with clients. With our Care2Text feature, clients and prospects can text your business and our friendly live agents will respond. They are available around the clock to answer questions, qualify leads, take messages, and schedule and update appointments— all through text message!
#5 Offer electronic filing
Many taxpayers prefer to file their taxes electronically, and tax preparation companies should be able to offer this service. This can include offering online portals for clients to upload their documents and check the status of their return. Rather than a traditional, in-person appointment, clients can schedule virtual appointments that are more convenient for them.
#6 Provide accurate and timely service
Tax preparation companies should make sure that they are providing accurate and timely service to their clients. This includes ensuring that returns are filed on time and that any errors or mistakes are corrected promptly.
Answering Service Care provides 24/7 live answering services, which is powered by friendly, bilingual operators. Our professional virtual receptionists will greet your callers promptly and can answer commonly asked questions for clients. Your clients calls can be answered within seconds, allowing for more timely service.
#7 Be transparent about fees
Tax preparation companies should be upfront about their fees and any additional charges that may apply. This can help prevent misunderstandings and ensure that clients are aware of the costs involved.
#8 Offer additional services
Tax preparation companies can differentiate themselves by offering additional services, such as financial planning or bookkeeping. This can help attract new clients and increase revenue.
#9 Maintain client confidentiality
Tax preparation companies should take steps to protect the privacy of their clients’ personal and financial information. This can include using secure servers for storing and transmitting data and having strict policies in place for handling sensitive information.
Answering Service Care ensures security for clients’ information by being HIPAA-Compliant. Our secure portal and messaging system allows clients to easily access important information, creating an efficient system for tax preparation companies.
#10 Continuously improve
Tax preparation companies should continuously look for ways to improve their services and stay ahead of the competition. This can include investing in new technology (such as an answering service), expanding their services, or offering new and innovative solutions to clients.
By following these best practices, tax preparation companies can ensure that they are providing the best service possible to their clients during the busy tax season. They can also help to minimize the stress and confusion that can often accompany the tax filing process.
Want to learn more about Answering Service Care features and benefits? Call us today at (800) 430-6511